Man and Van London
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Man and Van FAQs
Clear Answers Before Your Move Begins.
Find answers about Kylah Man & Van bookings, quotations, loading help, access, furniture collections, removals, waiting time, London coverage and what information we need from you.
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Clear Quotations
Pricing based on the complete job information.
Careful Handling
Furniture and belongings handled appropriately.
London Coverage
Moving and transport support across London.
Established Company
Operated by Kylah Group Ltd.
Frequently Asked Questions
Everything You Need to Know About Booking Kylah
Use the search box or browse the grouped questions below. Please contact us where your job involves unusual, extremely heavy or specialist items.
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Quotes, Pricing and Payment
How quotations are calculated, what can change a price and what customers should expect before confirming a booking.
Quotations are based on the collection and delivery locations, journey distance, expected time, item quantities, van space, loading assistance, stairs, lifts, parking, carrying distance and any special timing requirements.
Complete information helps us provide a more accurate quotation before the booking is confirmed.
The most suitable pricing method depends on the job. Some
straightforward collections may receive an agreed quotation,
while jobs with uncertain loading times, multiple stops or
complex requirements may be priced differently. The applicable
pricing basis will be explained before confirmation.
No. Where the Congestion Charge applies to the planned journey,
it is considered within the agreed quotation rather than added
later as an unexpected separate fee.
The price may need to change where the actual job is materially
different from the information provided. Examples include extra
items, undisclosed stairs, unavailable lifts, long carrying
distances, additional stops, excessive waiting or items that
require more people or time than originally described.
Payment expectations will be stated when the booking is offered.
Depending on the job, payment or a booking payment may be
required before the service date. Any remaining balance must be
paid according to the agreed booking terms.
Any applicable tax treatment will be shown clearly on the
quotation or invoice. Customers should rely on the total shown
in the formal quotation rather than calculating additional
amounts themselves.
Loading Help and Carrying
Choosing the appropriate amount of loading assistance and understanding what help is included.
Yes, where loading assistance has been included in the agreed
service and the items can be handled safely by the booked number
of people. The quotation should confirm whether one-person or
additional loading assistance has been allowed for.
A one-person service normally means one driver assists with the
transport and agreed loading. It is suitable where items are
manageable by one person or where the customer will provide
capable assistance at both addresses.
A two-person service should be considered for heavy, bulky,
awkward or numerous items, as well as moves involving stairs,
longer carrying distances or situations where the customer
cannot provide suitable help.
Yes, customers may provide suitable loading assistance where
agreed. Anyone helping must be physically capable, available at
the required time and willing to follow safe lifting and loading
instructions.
Items can normally be carried to an agreed accessible location,
subject to the booked service, safe access, item size and the
number of people available. Full placement, installation or
room rearrangement is not automatically included.
Packing or protective materials are not automatically included.
Customers should ask in advance where boxes, wrapping,
protective covers or packing support may be required.
Stairs, Lifts, Parking and Access
Access details can materially affect the time, labour and practicality of a move.
Yes, subject to the item size, safe access and suitable loading
assistance. The number of flights and whether stairs apply at
collection, delivery or both must be disclosed before quoting.
Please confirm whether a lift is available, working, large
enough for the items and reserved where necessary. Service lifts
may require advance booking or access through a separate loading
entrance.
Customers should provide accurate parking information and,
where required, arrange permits, visitor parking or loading-bay
access. Any known parking costs or restrictions should be shared
before the quotation is prepared.
A longer carrying distance may increase the time and labour
required. Please estimate the distance from the nearest legal
loading position to the property entrance before booking.
Yes, provided the customer supplies entry instructions, access
codes, concierge details, loading rules and any required
booking references before arrival.
Where undisclosed access issues materially increase the time,
labour or risk of the job, additional charges may apply or the
service may need to be adjusted. Items will not be carried where
it cannot be done safely.
Furniture Collections and Marketplace Purchases
Information needed for sofas, beds, wardrobes, tables, appliances and purchases from private sellers.
Yes. We can consider suitable furniture and item collections
from Facebook Marketplace and other private sellers. Customers
must confirm that the purchase is complete and the seller is
expecting the collection.
Yes, particularly for sofas, wardrobes, beds, tables, appliances
and other bulky items. Approximate height, width and depth help
us assess van space, access and loading requirements.
Photographs are strongly recommended and may be required for
bulky, unusual or heavy items. They help us assess condition,
shape, access requirements and whether dismantling is likely to
be needed.
Yes, subject to retailer collection rules, suitable vehicle
access and the item being ready. Customers must provide the
collection reference, store address, collection window and the
name authorised to collect.
Limited dismantling may be available where agreed in advance,
but it is not automatically included. Furniture should normally
be dismantled before arrival where it cannot be moved safely or
fit through the available access while assembled.
Assembly is not automatically part of a standard collection and
delivery. Limited reassembly may be discussed before booking,
subject to the furniture, instructions, time and tools required.
Standard collection does not include a professional inspection,
valuation or guarantee of condition. Customers should confirm
the item's condition, authenticity, measurements and suitability
directly with the seller before collection.
Customers should normally complete payment directly with the
seller before collection. Cash handling or purchasing items on
behalf of a customer is not part of the standard service.
Removals, Storage Moves and Event Logistics
Questions about residential, student, office, storage and event-related transport.
Small-removal bookings may include room moves, studios, smaller
flats, partial-property moves, temporary relocations and moves
involving a manageable amount of furniture and belongings.
Yes. We can provide transport to and from suitable storage
facilities. Customers must confirm access hours, unit location,
lift availability, loading rules and whether trolleys are
available.
Yes. We can transport desks, chairs, boxed documents, filing
units, suitable equipment, stock and workplace furniture.
Larger or specialist office moves require detailed assessment.
Evening and weekend bookings may be available subject to the
date, building access, staff availability and the complete
moving requirements. Any restricted timing should be disclosed
before quoting.
Yes. We support student moves between university halls, shared
houses, flats, family homes and storage units, including
placement, internship and graduation moves.
Yes, provided the accommodation permits vehicle access and the
student confirms reception rules, parking, entry arrangements,
room location and any restricted arrival times.
Event logistics may include timed venue deliveries, supplier
collections, furniture transport, storage transfers, corporate
event transport and planned post-event collections.
Potentially, yes. Multiple collection points can be assessed
where the route, supplier timings, item quantities and vehicle
capacity are practical. Every collection address and contact
must be supplied before booking.
London Coverage and Longer Journeys
Where we work and how selected journeys beyond London are assessed.
We serve Central, North, South, East and West London, including
North West, South East and South West London, subject to
availability and the requirements of the booking.
Selected longer-distance journeys can be considered. Pricing
will reflect mileage, driving time, labour, fuel, tolls,
overnight requirements where relevant and the return journey.
Yes, suitable journeys may be available in either direction.
Please provide both full postcodes, item details, access
information and the required date before requesting a quote.
Yes. Central London work is available, but parking, loading
restrictions, congestion, restricted streets, loading bays and
building access must be carefully considered.
Booking Confirmation, Waiting and Changes
What confirms a booking and what happens when schedules, access or job details change.
No. Submitting the form is a quotation request. A booking is
confirmed only after the service details, price, date and any
required payment have been formally agreed.
You will receive the relevant booking or payment information.
The booking is secured once all required confirmation steps and
payments have been completed.
Waiting time outside the agreed allowance may be chargeable and
can affect later bookings. Please ensure sellers, building
contacts, storage facilities and venues are ready at the agreed
time.
London traffic can be unpredictable. We plan journeys
reasonably and will communicate significant delays where
possible, but exact arrival times cannot always be guaranteed
unless a specific timed arrangement has been agreed.
Changes are subject to availability and the booking terms.
Contact us as early as possible. A change may affect the price
where the route, timing, staff or original service requirements
are altered.
The applicable cancellation terms will be included within the
booking conditions. Charges may apply where a booking is
cancelled at short notice or where staff and vehicle capacity
have already been reserved.
Additional items are subject to available van space, safe
loading and sufficient time. They may result in an additional
charge and cannot be guaranteed where they were not included in
the original quotation.
Booking as early as possible is recommended, particularly for
weekends, month-end dates, university moving periods and
time-sensitive event work. Short-notice bookings may still be
available.
Heavy Items, Restricted Goods and Waste
Items that require advance approval or fall outside our moving and transport service.
Heavy or specialist items must be disclosed before quoting.
Pianos, safes, machinery, stone furniture, commercial equipment
and unusually heavy objects may require specialist movers,
equipment or additional staff.
We do not knowingly transport illegal goods, dangerous
substances, unsecured fuel, gas cylinders, explosives,
hazardous chemicals, leaking items or anything that cannot be
safely and legally transported. Other restricted items may be
refused after assessment.
No. Kylah Man & Van does not provide rubbish removal,
household waste clearance, builders' waste collection or
disposal services. A suitably licensed waste carrier should be
used for waste removal.
No. Transporting unwanted items for disposal would fall under
waste clearance, which is not a service offered by Kylah Man
& Van.
Fragile, valuable or unusual items must be disclosed in advance.
Suitable packing, valuation details and specific handling
arrangements may be required. Some items may need a specialist
transport provider.
These items require advance discussion. Standard van transport
does not provide temperature control, and Kylah Man & Van
cannot guarantee the condition of perishable or highly
sensitive goods.
Quote Form and Photo Uploads
How to provide accurate information and when photographs are useful.
Photographs are optional for straightforward jobs but strongly
recommended for furniture, bulky items, unusual access,
multiple items and anything difficult to describe accurately.
The quotation form accepts suitable JPG, JPEG, PNG, WEBP and
PDF files. Individual file-size and upload-number limits may
apply.
Send clear images showing the complete item, any unusual shape,
relevant labels, dismantled parts and access concerns such as
narrow stairs or doorways. Avoid sending only close-up images
that do not show the overall size.
Include quantities, approximate dimensions, stairs, lifts,
parking, carrying distances, time restrictions, fragile items,
required dismantling, seller details and anything else that
could affect the job.
Yes. Reply to the quotation correspondence or contact us with
the missing details. The quote may not be finalised until
sufficient information has been provided.
Access can significantly affect the time and number of people
required. Accurate information about parking, stairs, lifts,
entrances and walking distances helps avoid delays and
unexpected changes.
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Every move is different
The answers above provide general guidance. The details in your formal quotation and booking terms will apply to your specific service.
Useful Information
Plan Your Move With Confidence
Explore our service, coverage and company-information pages before submitting your quotation request.
Request Your Quote
Still Have a Question About Your Move?
Send the journey details, item inventory, access information and photographs where available. We will assess the requirements and respond with the next steps.
Start Your Quote →What to Include
Complete information helps us assess the correct van space, loading support and time for your booking.
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Collection and delivery postcodes
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Complete item list and quantities
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Photographs and furniture dimensions
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Stairs, lifts, parking and access details
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Preferred moving date and time